// 01 — The problem
A media team running on copy-paste.
One global brand, many markets, paid social and programmatic on Meta, TikTok, Pinterest and Snapchat. The plan lived in Excel. Briefs arrived in a client tracker. Tickets sat in Jira. Questions came in by email, Teams and calendar invites.
Every campaign was built by hand, platform by platform, market by market. So the same four things kept going wrong:
- 01
Manual builds.
Every ad set typed in by hand, every week.
- 02
Taxonomy errors.
One wrong name and the ad drops out of reporting.
- 03
Plan-to-platform drift.
What's live slowly stops matching what was signed off. One wrong budget setting at set-up can spend money for days before anyone looks.
- 04
SLA misses.
A brief lands on a Friday afternoon, a cut-off slips past, the client chases.
A big account run on spreadsheets and memory produces these errors every week, however good the people are.
And the rules were tight. Locked-down enterprise Microsoft 365, standard licences, strict data-loss policies, and no approved connector into any ad platform.